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Refund policy

OUR RETURN POLICY ONLY APPLIES TO ORDERS PLACED ONLINE www.shopbeauty2go.com

*NOTE: NO CHANGES CAN BE MADE TO YOUR ORDER ONCE IT HAS BEEN PLACED. 

 Our main priority is to make sure that every one of our customers is completely satisfied!

There are NO REFUNDS. Exchange or Store Credit ONLY

  • All store credits or exchanges must be made within 14 days since you received your order.
  • If you received the wrong item(s) or order please contact us immediately to rectify your order- 267-570-6109
  • If items are missing from your order please contact us immediately (within 24-48 hours) to rectify the issue- 267-570-6109
  • If an item you’re returning will not make it back to us within 14 days since you received your order, please email us at customerservice@beauty2gollc.com to determine if we can still issue a store credit or exchange.The original delivery fees will not be refunded unless the fault was our own.
  • Please see “Ineligible Merchandise” below for merchandise that cannot be returned, store credited, or exchanged.

Ineligible Merchandise

Unfortunately, we cannot accept returns or exchanges of certain items, including:

  • “Clearance”, “Final Sale”, and “Discontinued” merchandise. These product prices end with $.97
  • “Buy One Get One” merchandise
  • Cosmetics
  • Custom jewelry
  • Frontal & Closure (13x6, 5x5, 13x4)
  • Beauty tools and equipment (eg. flat irons, curling irons, blow dryers, trimmers, clippers, scissors, blades, etc.)
  • Unsealed merchandise (eg. spray bottles, jars, hair dye, tubes, pump bottles, containers, etc.), including chemicals that originally didn't have a seal.
  • Any wearable (ability to try on) merchandise where we have no way of determining whether it has been tampered with or worn, and while we trust that you did no such thing, we are confident that it is more important for you to know you are receiving a never-been-opened merchandise than to be able to return one, this includes, but is not limited to wigs, ponytail, clip-in extensions, jewelry wraps and caps.

*Note: If the packaging has been bent, creased, or the ties inside the pack have been opened, tampered with, or is not in its original condition, the product is unable to get returned, exchanged, or given credit for.
If the product is in any way damaged or tampered with, without a seal, or the seal has been broken, it will not be available for any return, exchange, or store credit.