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Local Delivery Policy

Local Delivery


- Orders of $150 or more will REQUIRE an in- person signature of persons 18 years of age or older and proof of ID (ex. Driver’s license or Passport). Signature is required to release delivery to customers.

- If you are unable to sign to confirm receipt of delivery, your order will be refunded and payment will be refunded to card on file or store credit.

 

Lost or Stolen Deliveries

  • Beauty2Go LLC is not responsible for deliveries that are stolen from your residence – doorstep, porch, or building.

  • Beauty2Go LLC delivers orders within the time frame selected by the customer during checkout. We notify customers via text message, phone call, and email when an order has been delivered.

  • If you live in a high-theft area or prefer contactless delivery, please notify us of where to leave your order to avoid theft.

  • Reporting Lost or Stolen Deliveries: Customers must contact us within 7 business days from the delivery date to report any lost or stolen deliveries. We cannot assist with claims for lost or stolen items after this period.

  • Third-Party Delivery Services: We use third-party delivery services, such as DoorDash and Uber Courier, to handle local deliveries. In the event that you need to track your package or resolve an issue with delivery, please refer to the delivery link provided in your notification. Any issues regarding the delivery must be addressed directly with DoorDash or Uber as they manage the delivery process.

  • Proof of Delivery: Beauty2Go LLC provides proof of delivery for all orders, including tracking details and delivery confirmation. In case of a dispute, we will refer to this documentation.

 

Billing and Delivery Address

At Beauty2Go, we take customer satisfaction seriously. To ensure that our customers have the best experience possible, we have implemented the following policy for billing and delivery addresses that don’t match.

When a customer’s billing and delivery address don’t match, we will contact the customer to confirm the address is correct. We will ask the customer to provide a valid driver’s license or a form of identification. Once the customer provides ID, we will process the order as normal.

If the customer is unable to provide ID to verify the address is correct, we will contact the customer again to ask additional questions to help verify the address. If the customer is unable to confirm the address after the additional questions, we will cancel the order and refund the customer.

We understand that this policy may be inconvenient at times, but we believe it is necessary to ensure the highest level of customer satisfaction and best way to avoid fraudulent orders. If you have any questions about this policy, please contact us.